Netomi CEO Sees $5 Trillion AI CX Market Boosting Stablecoin Demand

Netomi founder and CEO Puneet Mehta says the customer experience industry is poised to become a $5 trillion market by 2030, and that growth will create significant demand for stablecoins and blockchain-based payment infrastructure rather than divert capital away from crypto.

Mehta noted that companies currently spend roughly $500 billion annually on customer experience-related knowledge work. As artificial intelligence expands beyond customer support into sales, conversion, upselling and cross-selling, he expects the market opportunity to grow tenfold by 2030. "Customer experience today is structured as a silo," Mehta said. "That layer of technology and people does not fully talk to every system and every process autonomous." This inefficiency, he argues, will drive adoption of blockchain-based solutions that can streamline payments and settlements.

For cryptocurrency and digital asset traders, the implication is that stablecoins could see increased utility as a medium of exchange in enterprise settings. Stablecoins are already used for cross-border payments and remittances, but a $5 trillion market for AI-driven customer experience could accelerate their integration into mainstream commerce. On NowPrice, live crypto prices and charts show how the market is reacting to such long-term adoption narratives. Traders should watch for partnerships between AI customer service platforms and blockchain payment networks, as well as regulatory developments around stablecoin issuance. The intersection of AI and crypto remains a key theme for 2026 and beyond.